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Andosi Blog

Exploring Great Design

Normally when people think of tracking activities in CRM, they think of tracking activities that happen outside of CRM (i.e. phone calls, emails, tasks, etc.).  However, what if you wanted to track activities that happen inside CRM (i.e. the time spent looking at a particular record).  Why would you want to do this?  Well, perhaps you are trying to better gauge how profitable a client is.  If you can track how much time is spent working on each record related to a client and compare it to the revenue generated by that client, you can easily see how profitable the

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