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Andosi Blog

Exploring Great Design

No doubt, Microsoft is aggressively attempting to be the leader in customer service and sales using Social Engagement!

With the Microsoft purchasing of Parature in early 2014, it was clear that they were aiming to provide Dynamics CRM customers with robust customer service by linking CRM customer support with consumer social sites such as Facebook, Twitter and YouTube.  With the $26Billion purchase of LinkedIn in June 2016 it appears that they now have the other half of the sales equation, Business-to-Business (B2B) is about to be addressed as well.

As consumers, we are now well aware that social media has become

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