When Breitling set out to open its flagship Manhattan retail store—the first in its 128-year history, it presented a need for a fundamental adjustment to their business management system, Dynamics GP, to incorporate new data, new uses for that data and many new layers of complexity.
What we did
- Microsoft RMS (POS System)
Instantaneous and automatic updating of inventory transfers, sales orders and customer information.
- RMS (POS) to GP
- GP to CRM
- Advanced RMA (aRMA)
- Matched workflows within Dynamics GP & CRM to actual company procedures
- Andosi leveraged GP’s Field Service modules to create an equipment record at the time of purchase that links to the customer and to the specific serial number so that the watch can be tracked when it comes in for service or repair eliminating the need to manually enter in GP.
- A POS (Microsoft Retail Management System RMS) that automatically shares data with Dynamics GP and CRM.
- Detailed reporting, including control over GP’s native sales allocation methodology allowing income to be booked to separate ledger accounts to easily segregate revenue by product and sales location
- Automatic tracking of each watch’s service record, warranty, serial number and ownership details without inconveniencing the customer or requiring significant data entry.
- More efficient returns handling using aRMA
As of today, we still find that there was absolutely nothing that went wrong. It’s unheard of and shows the professionalism that surrounded the project.
–Sebastien Amstutz, VP of Breitling USA, Inc.