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Microsoft Dynamics 365 Customer Service

You’ve Chosen Dynamics 365 Customer Service. Now Make It Deliver.

Dynamics 365 Customer Service gives you the tools to support customers —
results depend on how it’s implemented.

Andosi builds Customer Service environments that give agents clarity, reduce manual work, and create consistent, reliable service experiences your customers can trust.

    • Accurate pipeline & forecasting

    • Adoption-first user experience

    • Automation that removes busywork

    We build Customer Service systems that help agents resolve issues faster and give leaders real visibility into service performance.

    We Build Dynamics 365 Customer Service Systems That Perform.

    A misaligned service setup leads to slow responses, frustrated agents, and unhappy customers. We design Customer Service to work the way your operation actually runs.

    Here’s how we do it:

    1. Understand Your Service Process
      We map how cases flow today — across channels, teams, and systems.

    2. Design for Speed & Consistency
      We structure queues, routing, SLAs, and escalation paths that remove guesswork.

    3. Configure & Automate
      We centralize customer history and automate repetitive steps so agents stay focused.

    4. Train & Improve
      Agents get trained on what they actually use, and we refine the system after go-live.

    Outcome: A service platform your team relies on — with faster resolutions and clear performance insight.

    What’s Your Next Step with Dynamics 365 Customer Service?

    FIRST-TIME CUSTOMER SERVICE

    Launching Customer Service For the First Time

    You’re implementing Customer Service for the first time and need a clean, practical setup that your agents can use confidently from day one.

    We design Customer Service around your real workflows — not generic templates — so adoption comes naturally.

    START WITH CUSTOMER SERVICE
    EXPANDING DYNAMICS 365

    Connecting Service with Sales or Field Operations

    You already use Dynamics and want Customer Service connected to Sales or Field Service so everyone sees the same customer picture.

    We help you design a connected experience that scales as your service operation grows.

    PLAN YOUR SERVICE EXPANSION
    OPTIMIZING SERVICE

    Fixing What’s Slowing Your Service Team Down

    If response times are inconsistent, data is scattered, or agents rely on workarounds, your system needs expert optimization.

    We identify what’s not working and refine Customer Service so it becomes a reliable, efficient tool your team trusts.

    IMPROVE SERVICE PERFORMANCE

    Our Clients

    Ready to Build a Customer Service Platform Your Team Can Rely On?

    Tell us what you’re trying to improve — launching Customer Service, fixing what isn’t working today, or expanding your service operation. We’ll help you determine the right next step.