Business System Design

Starting with a detailed Requirements Analysis—a long overdue process of defining and documenting company processes and workflows down to the most detailed level, Andosi helped create a solid foundation for not only a better Business System Design, but a platform Hunter Warfield could use to support their massive expansion plans for the future. And so began the redesign and re-implementation of CRM with a holistic approach to Hunter Warfield’s unique processes and big goals.

Integrations & Custom Applications

The nature of Hunter Warfield’s business, revenue recovery and collections, requires the use of many different systems, adding to the complexity of creating a more holistic system with less redundancy and manual inputs. Specializing in integrating systems, Andosi was put to the task and worked to build the connection between CRM and the FICO Collection system that the company uses daily. The bilateral integration was just one of many integrations that saved users time and hassle of having to use two systems separately.

Interest Rate Compliance Automation

Compliance in the collection industry is a serious matter, which is why Andosi created a custom Interest Rate Compliance application that would alleviate some of that burden by updating legal interest rates automatically based on geography and related state laws. The application made it easy for users to manage the rates and the data automatically filtered to the appropriate related systems (like the company’s proprietary billing system).

CRM Time Tracker

Used as a measurement tool in a larger, more complex Costing Application, Andosi created a behind the scenes Time Tracking application that would effectively track the amount of time users spent inside CRM. The Time tracker was used to help determine client profitability based on complex inputs such as employee salary, time spent servicing an account and the resulting revenue generated by that client.

Reporting & Business Intelligence

To have a data culture, you’ve got to get your hands dirty and that was exactly Hunter Warfield’s mind set with their new-found technological capabilities—let’s put that data to use! Andosi set up Power BI, an intensely powerful analytics tool to report on live company data, providing customized reports and dashboards to users. A custom Data Warehouse was also built, making complex executive reporting & business intelligence not only capable, but a breeze!

Today, their relationship with Andosi has allowed Resident Interface to take back control of their company’s processes with technology that not only helps them do things more efficiently but gives them the power to steer in whatever direction they need to go! The end result of such a successful engagement isn’t considered an end, but rather the start of a long-lasting trusted partnership expected to continue well into the future when ever Resident Interface needs an extra hand.