Text to landline
With Andosi Chat you can receive text messages to your main company phone number even if it is a landline! Sales reps can use the mobile app too to capture conversations they have with customers in CRM!
Automated Responses
Once a text message is received, a message is immediately sent back to sender indicating that their text was received and someone would be responding. Easily configure your message to whatever you’d like it to read Example - ‘During Normal Business Hours’. If the customer exists in CRM, key info about that customer (Name, Title and Company, for example) will be sent with the acknowledgement.
Text from within CRM or Mobile App
With Andosi Chat you have the ability to respond directly by text from within CRM as an activity while recording all conversations with date/time stamp from both sides. Text conversations can be captured on mobile devices as well and you can choose to omit capturing specific conversations based on user setting in CRM. They will then be saved as a conversation in CRM. Links and photos will be preserved and moved to CRM.
Field Service Scheduling
Imagine you are an HVAC company and your customer texts you for help-their AC isn’t working! With Andosi Chat the text will automatically pull up the customer information (name, address, equipment) and automatically ask questions based on their specific equipment.
Dynamics 365Sales
Dynamics 365Customer Service
